Hotel Policy
We encourage our guests to leave us a feedback about their experience at our hotel as we need your precious input to constantly improve and offer you a top quality stay. We strive to exceed your expectations at every turn.
- Please check your visa requirements before you travel.
- A la Carte restaurant dinner once per stay is included in All Inclusive rate.
- Once per stay A La Carte Oriental dinner is included in All Inclusive. (Prior reservation is required)
- Please check upon arrival our All Inclusive formula for more information about included food , Beverage and facilities.
- Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
- Our Egyptian Guests are welcome to pay in local currency according to USD exchange rate of the hotel on the date of arrival.
- Our hotel provides designated smoking areas for your convenience. You are able to enjoy smoking on the balconies of your rooms, at the entrance, in the bar area by the pool, in the Aura Lounge, behind the Infinity Aqua Park, under the Aqua Park on the beach, and on the second floor of the beach bar. Please note that all other public areas will be non-smoking. This measure is taken to ensure a comfortable and safe environment for all our guests, especially for those traveling with children. To maintain this standard and promote the well-being of all guests, a penalty of $5 will be applied for smoking in non-designated areas. The fine will be added to your final bill upon check-out. We sincerely appreciate your understanding and cooperation. We wish you a wonderful stay and unforgettable moments at our hotel!
OUR HOTEL POLICY
Home / Hotel Policy